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April 3, 2022

The new book about the current library services and library innovation framework in Southeast Asia is now available online.

LIBRARY SERVICES FRAMEWORK is a joint output of the ASEAN Member States National and Public Libraries which features the product and services of the libraries in Southeast Asia before and during the COVID-19 pandemic. This also highlights the proposed innovation framework in four key areas: Operations, Services, Customer Engagement, and People and Culture with emphasis on digital upgrades and transformation. 

The onset of the pandemic changes the dynamics of library services worldwide. In many cases, library processes and mode of service delivery were tested, as most libraries suspended their services onsite. Challenges in terms of extending library resources, initiating health protocols for the limited number of library visits, and implementing virtual/online programs and activities opted libraries to adapt and innovate. In this book, library practices, encountered challenges, and initiated interventions were presented by the ASEAN representatives/contributors who participated in the virtual conference titled, Capacity Building in Library Services: Reframing Libraries Setting the New Normal, facilitated by the National Library of the Philippines (NLP) on 17-19 November 2021.

Funded and supported by the Association of Southeast Asia Nations Committee on Culture and Information (ASEAN-COCI) through the National Commission for Culture and the Arts (NCCA), the book is organized and published by NLP. 

The eBook copy is now available at

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